Shipping policy
Flat Rate Traceable Shipping - No Carrier Preference
Do Home Healthcare ships via Canada Post Expedited Parcel/Purolator/UPS/Rivo (Canada post) depending on where you live, with no signature required. Orders generally arrive in 1-8 business days after leaving the warehouse, with next-day delivery to some areas of the GTA.
|
Area |
Normal Shipping Times |
Flat-Fee From... |
|
ON |
1 to 3 Business Days |
$12 |
|
QC, MB, AB, SK |
3 to 5 Business Days |
$18 |
|
BC, NB, NS, PE, NL |
4 to 6 Business Days |
$30 |
|
Territories, Nunavut |
Please call for a Quote |
n/a |
Your order includes online tracking with shipping and delivery notifications, and no signature is required for your order.
* Please note that very rarely some remote or difficult to reach addresses (as determined by our carriers) may not be cost-effective or time-effective to deliver to. In this case, our friendly Customer Service team will contact you to offer you alternatives or a full refund.
FREE SHIPPING
Customers are eligible for Free Shipping if the minimum order is 1 Case for Adult Diapers and Underpads
Pick-Up At Do Home Healthcare Office - Ontario ONLY
Customers in Ontario also have the option of picking up their order at the Do Home Healthcare office, located at 100 Rexdale Blvd, Etobicoke, ON M9W 1N7 with a $2 handling fee.
Please wait to receive the confirmation email that your order is ready for pickup before coming to our office. Unfortunately, if you arrive before the order is ready, we will not be able to accommodate you.
In-stock pick up orders placed before 12pm EST are generally available for pick up the same day after 2pm EST.
Returns at Do Home Healthcare
Do Home Healthcare is committed to ensuring the highest level of sanitation and hygiene for our products, as they are intended for personal health care use.
For this reason, we are unable to accept returns of any product, opened or unopened. This policy ensures the sanitation of all products in our warehouse. This includes products that have been changed by the manufacturer as this is beyond our control.
If you have received an order which is damaged or faulty, please call us at +1 866 343 1268 or email us at adultdiaper.ca@gmail.com
Frequently Asked Questions (FAQs)
Q: "Do you ship outside of Canada?"
A: Sorry, but we currently only ship inside Canada.
Q: "Why don't you have flat-fee shipping to Canadian territories?"
A: Unfortunately, the high cost of shipping to these areas means that we're unable to establish a flat-fee price that would be accurate for the wide range of order sizes we typically see. Please get in touch with us by email or by phone and let us know what you'd like to order, so that we can give you an accurate quote.
Q: "My package arrived damaged. What should I do?"
A: We are very sorry to hear that, and would like to apologize for the inconvenience. Please get in touch with us by email or give us a call and we’d be happy to ship you a replacement at no charge.
Q: "My package hasn’t arrived yet. What should I do?"
A: Products purchased in Canada are shipped via Canada Post expedited parcel (2-8 business days) and UPS (2-8 business days). Shipping times are approximate and may reasonably vary due to inclement weather, inventory volumes, and postal holidays, however if you're concerned, please get in touch with us by email or give us a call and we’d be happy to help. Please contact us immediately if you track your parcel and it says delivered but you haven't received it. We will open an investigation with the courier to find it for you.