Shipping & Return

Flat Rate Traceable Shipping – No Carrier Preference 

At Adult Diaper, we ship via different shipping carriers based on your location. Orders typically arrive within 1-8 business days from the time they leave our warehouse. 

Your order includes online tracking, with shipping and delivery notifications. Once your order is packed, you’ll receive a tracking number. In rare cases, we may receive the tracking number the following day from the courier company, but it will be available for you shortly after. No signature is required for your order.  

Please note that if your address is within our local delivery range, we may handle the delivery ourselves. In this case, a tracking number will not be provided. 

Note: In rare cases, some remote or difficult-to-reach addresses (as determined by our carriers) may not be cost-effective or time-efficient to deliver to. If this is the case, our friendly Customer Service team will contact you to discuss alternative options or issue a full refund. 

If you have a preferred shipping carrier, feel free to contact us at adultdiaper.ca@gmail.com, and we'll do our best to accommodate your request and provide you with a shipping quote. 

Pick-Up at the Adult Diaper Office - Ontario ONLY 

Customers in Ontario have the option to pick up their order at our Diaper Outlet (DO) Home Healthcare office, located at: 

Unit 203-100 Rexdale Blvd, Etobicoke, ON M9W 1N7  

Note: Please wait for a confirmation email notifying you that your order is ready for pick-up before coming to our store. Unfortunately, we are unable to accommodate customers who arrive before receiving this confirmation. 

Orders placed before 1 PM EST for in-stock items are generally available for pick-up the same day after 2 PM EST. However, the orders placed after 1 PM EST will be processed on the next business day. 

Special Orders / Back Orders 

At Adult Diaper, we strive to fulfill all orders as quickly as possible. However, in some cases, an item in your order may be on backorder or may need to be specially ordered from the supplier specifically for you. 

In these instances, your order may not be shipped or ready for pickup on the same day, and there may be a delay in processing. If you have any questions or concerns about the status of your order, please feel free to reach out to us at adultdiaper.ca@gmail.com, and we’ll be happy to provide an updated estimate. 

We appreciate your understanding and are committed to keeping you informed about any changes to your order. 

Returns at Adult Diaper 

At Adult Diaper, we prioritize the highest standards of sanitation and hygiene for all our products, as they are designed for personal healthcare use. 

To maintain the integrity and cleanliness of our products, we are unable to accept returns on any items, whether opened or unopened. This policy helps ensure the safety and sanitation of all products in our warehouse.  

Please note this policy also applies to products that have been modified by the manufacturer, as we do not have control over these changes. 

If you receive an order that is damaged or faulty, please contact us at 416-746-6789 or email us at adultdiaper.ca@gmail.com, and we will be happy to assist you.